Royal Mail Integration with Helm

Seamlessly connect Royal Mail to your Helm account for effortless dispatch, label printing, and delivery management

Who Are Royal Mail?

Royal Mail is the UK’s national postal service, offering extensive delivery coverage both domestically and internationally

They provide reliable shipping options for parcels, letters, and tracked deliveries, with flexible service levels for eCommerce and business users

Step 1: Get Your Royal Mail Credentials

Before installing Royal Mail in Helm, ensure you have the following credentials

You will need:

  • User ID

  • Password

  • Account Code

🔎 These details are provided by Royal Mail during your onboarding process

If you need assistance, reach out to your Royal Mail account manager or technical support team

Step 2: Install Royal Mail in Helm

To begin:

  1. Open the Settings menu in the bottom-left corner of Helm

  2. Use the search bar to type Couriers

  3. Select the Couriers tab from the results

Step 3: Select and Configure Royal Mail

  1. Click Install Courier in the bottom-right corner

  2. Search for and select Royal Mail from the list

  3. Click Continue to begin configuration

  4. Enter the following details:

Field

What to Enter

Courier Identifier

Internal name (e.g. “Royal Mail Tracked” or “Royal Mail 24”)

Account Type

Choose Live for production or Test for trial setup

Collection Time

Enter your scheduled pickup time with Royal Mail

User ID

Provided by Royal Mail

Password

Provided by Royal Mail

Account Code

Your Royal Mail Online Business Account number

💡 Tip: The Notes section (if shown) is for internal comments - only visible to you

Once done, click Save to activate the integration

All Set!

Royal Mail is now fully integrated with Helm WMS

You can start dispatching orders, printing shipping labels, and managing collections directly from Helm

Need Help?

If you're unsure at any point or need extra support: