My Store Page

My Store

Your My Store settings centralise all the information and integrations specific to each sales channel or brand you operate within Helm

This is where you maintain your store profile including branding and general settings

Your store data feeds into integrated channels, influencing how product and order information is displayed externally

Sales Channels

View and manage the sales channels linked to this store

• Activate or Deactivate channels as needed

• Click a channel name to configure credentials, order import settings and stock synchronisation

Notifications

Keep your customers and team informed by setting up automated notifications for this store

• Order Confirmation

• Shipping Updates

• Delivery Notifications

With no notifications set up, your customers will not receive automated emails

Go to Settings > Despatch Settings - Notifications > Create New Notification to set up triggers or use advanced filters

Go to the Notifications Settings Page for more info

Store Info

Store Code
A unique identifier (eg MS) used internally to distinguish this store from others

Store Name
The public‑facing name of your store (eg “My Store”) that appears on customer‑facing documents

Store Details

Primary Contact

• First Name

• Last Name

• Email

Company Information

• Company Name

• Company Number

Keeping these fields up to date ensures that your customers and Helm administrators know exactly who to contact for queries

Addresses

If a specific store address isn’t configured, Helm will default to your warehouse address for all shipping, billing and returns purposes

• Store Address
  Define the physical location where orders are fulfilled or collected

• Sender Address
  The “From” address printed on courier labels and shipping documentation

• Return Address
  The address where returned parcels should be sent

Click Edit next to each section to search your address book or enter a new address manually

By meticulously completing each section of My Store, you ensure that every order, communication and integration flows smoothly from this sales channel into your Helm fulfilment workflow

For further help, contact Helm Support