Back Market Integration Guide
Integrate your Back Market account with Helm to automate order syncing, manage stock levels, and streamline fulfilment for refurbished electronics and certified pre-owned products
What is Back Market
Back Market is a leading marketplace dedicated to certified refurbished electronic devices, connecting sellers with environmentally conscious consumers seeking high-quality pre-owned products
Connecting Back Market to Helm enables efficient order management, real-time stock synchronisation, and seamless fulfilment across multiple sales channels
PROS ✅ | CONS ❌ |
Access to a growing market of eco-conscious buyers | Requires a valid API URL and API Key issued by Back Market |
Automates order imports and inventory synchronisation | Product condition and certification data must be accurately managed |
Supports multi-location fulfilment and tracking | Integration setup may require additional compliance validation |
Step-by-Step Setup
From your Helm dashboard:
Navigate to Settings > My Store
Click Add New Sales Channel
Select Back Market from the list of available integrations
Click Install
Enter the required details:
FIELD | DESCRIPTION |
Sales Channel Name | Enter a name such as Back Market Refurbished |
Sales Channel Logo | Upload the Back Market logo or your own branded icon |
API URL | Enter the full API endpoint provided by Back Market (e.g. |
API Key | Paste the API key issued by Back Market during your seller onboarding |
Click Continue
Interaction Settings
Configure how Helm interacts with the Back Market:
INTERACTION SETTINGS | DESCRIPTION |
Sync Inventory | Automatically import product listings and certification details |
Sync Stock Levels | Synchronise stock quantities between Helm and Back Market |
Use Channel Names | Display Back Market product names on Helm order screens |
Max Stock Levels | Set a maximum stock level to manage availability |
Stock Buffer | Reserve stock quantities to prevent overselling |
Auto Merge Orders | Merge multiple orders from the same customer or store |
Order Importing Type | Define the date/time from which orders will start importing |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Back Market integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Sync Inventory | Automatically import product listings and certification details |
Sync Stock Levels | Synchronise stock quantities between Helm and Back Market |
Use Channel Names | Display Back Market product names on Helm order screens |
Max Stock Levels | Set a maximum stock level to manage availability |
Stock Buffer | Reserve stock quantities to prevent overselling |
Auto Merge Orders | Merge multiple orders from the same customer or store |
Order Importing Type | Define the date/time from which orders will start importing |
If you experience issues and need assistance, contact Helm Support
