Visualsoft Integration Guide

Connect your Visualsoft-powered store with Helm to automate order flow, maintain stock accuracy and manage fulfilment across your sales channels from one platform

What is Visualsoft

Visualsoft is a UK-based eCommerce platform and digital agency offering custom storefronts, marketing tools and multichannel integrations for growing online retailers

By integrating Visualsoft with Helm, you can streamline back-office operations, keep inventory in sync and ensure timely fulfilment across all your touchpoints

PROS ✅

CONS ❌

Designed specifically for UK retailers and multichannel sales

Requires an active Visualsoft account with API access

Supports custom storefronts and high-volume trading

Some features depend on your Visualsoft package or development tier

Integration allows centralised order and inventory control

Setup may require coordination with your Visualsoft project manager

Step-by-Step Setup

To connect Visualsoft to Helm

  1. Contact Visualsoft Support
    Request API access credentials including your API URL, Client ID, and Client Secret

  2. Log in to Helm
    Navigate to Settings → My Store

  3. Add New Sales Channel
    Click Add New Sales Channel and select Visualsoft from the list

  4. Enter Required Details:

FIELD

DESCRIPTION

Sales Channel Name

e.g. Visualsoft Store UK or My Online Shop

Sales Channel Logo

Upload your Visualsoft or custom store icon

API URL

Provided by your Visualsoft support team

Client ID

Issued by Visualsoft with your integration package

Client Secret

Secure key provided for API authentication

Access Token

Optional, if using token-based access rather than OAuth

  1. Click Continue

Interaction Settings

Adjust how Helm interacts with your Visualsoft store

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically pull product data from Visualsoft into Helm

Sync Stock Levels

Keep real-time stock synchronisation between both systems

Use Channel Names

Display the product titles from Visualsoft on each order

Max Stock Levels

Set a stock cap to display on Visualsoft listings

Stock Buffer

Reserve a quantity to avoid overselling

Auto Merge Orders

Merge orders placed by the same customer or with the same address

Order Importing Type

Choose the date and time to begin syncing orders into Helm

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Visualsoft integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Confirm the endpoint includes HTTPS and the correct path

Invalid Credentials

Verify the Client ID and Secret are correct and have not expired

Orders Not Importing

Ensure order statuses are selected and the sync is active

Stock Not Syncing

Check SKU alignment and enable stock sync in Helm and Visualsoft settings

If you experience issues and need assistance, contact Helm Support