Parts Town Integration Guide

Integrate your Parts Town account with Helm to automate order flow, manage real-time stock across commercial kitchen and foodservice parts, and streamline fulfilment for OEM and aftermarket components

What is Parts Town

Parts Town is a leading distributor of genuine OEM foodservice equipment parts. It operates a robust online marketplace that connects manufacturers, service technicians, and suppliers across the food equipment service industry

By connecting Parts Town to Helm, you can automate the flow of incoming orders, synchronise inventory across fulfilment centres, and manage part-specific SKUs with accuracy and speed

PROS ✅

CONS ❌

Direct access to high-demand OEM and foodservice repair parts marketplace

Requires a valid API URL and API Key issued by the Parts Town development or procurement team

Real-time syncing of orders and stock via Helm

Listings may require highly structured technical data and brand-specific identifiers

Supports technical product data and detailed part number management

Order frequency may vary by season or repair trends

Step-by-Step Setup

From your Helm dashboard:

  1. Navigate to Settings > My Store

  2. Click Add New Sales Channel

  3. Select Parts Town from the list of available integrations

  4. Click Install

  5. Enter the required details:

FIELD

DESCRIPTION

Sales Channel Name

Enter a name such as Parts Town US or Parts Town OEM Parts

Sales Channel Logo

Upload the Parts Town logo or your own company’s branded logo

API URL

Enter the full API endpoint provided by Parts Town

API Key

Paste the API key from your approved Parts Town integration portal

  1. Click Continue

Interaction Settings

Configure how Helm interacts with Parts Town:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import product SKUs and metadata from Parts Town

Sync Stock Levels

Keep available stock levels aligned between Helm and Parts Town

Use Channel Names

Display product names from Parts Town on order summaries

Max Stock Levels

Set a cap for visible stock per part or manufacturer requirement

Stock Buffer

Reserve a set amount of stock to avoid overselling critical parts

Auto Merge Orders

Combine multiple orders from the same repair centre or dealer

Order Importing Type

Define the date and time to start importing new orders from Parts Town

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Parts Town integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Ensure the full endpoint includes HTTPS and the correct path/version

Invalid API Key

Verify the API key is active and authorised for your Parts Town account

Orders Not Importing

Check that order import filters and channel activation are correctly configured

Stock Not Syncing

Confirm Sync Stock Levels is enabled and part numbers are properly mapped

If you experience issues and need assistance, contact Helm Support