Temu Integration Guide

Integrate your Temu store with Helm to automate order management, maintain accurate inventory levels, and streamline fulfilment operations alongside your other sales channels

What is Temu

Temu is a fast-growing online marketplace known for offering a wide variety of low-cost consumer products, operating across multiple international markets

By integrating Temu with Helm, sellers can manage high volumes of orders efficiently while keeping stock levels synchronised in real time

PROS ✅

CONS ❌

Access to a high-traffic international marketplace

Requires valid API credentials and marketplace approval

Real-time sync of orders and stock across platforms

Integration behaviour may vary depending on Temu’s regional rules

Ideal for low-cost, high-volume product catalogues

API limits or partner restrictions may delay onboarding

Step-by-Step Setup

To connect Temu to Helm:

  1. Register as a Seller
    Join the Temu Seller Programme and wait for your account approval

  2. Get API Access
    Once approved, access your seller dashboard to obtain the following credentials:

    • API URL

    • API Key (or Access Token depending on region)

  3. Log in to Helm
    Navigate to Settings → My Store

  4. Add New Sales Channel
    Click Add New Sales Channel and select Temu from the integration list

  5. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., Temu Marketplace UK

Sales Channel Logo

Upload the Temu logo or your branded icon

API URL

Full API endpoint URL provided by Temu

API Key or Token

Paste the authentication key issued from your seller area

  1. Click Continue

Interaction Settings

Control how Helm interacts with your Temu account:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Import your product catalogue from Temu automatically

Sync Stock Levels

Keep Helm and Temu stock levels aligned in real time

Use Channel Names

Display product names from Temu in Helm order listings

Max Stock Levels

Set a maximum inventory threshold to send to Temu

Stock Buffer

Reserve a buffer quantity to avoid overselling

Auto Merge Orders

Automatically merge orders from the same customer or store

Order Importing Type

Choose the date/time from which Helm should start importing orders

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Temu integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Double-check the URL matches the format provided by Temu

API Key Not Authorised

Confirm the key has correct scopes and hasn’t expired

Orders Not Syncing

Ensure the integration is active and that order statuses are selected

Stock Not Updating

Verify product SKUs match and sync settings are enabled

If you experience issues and need assistance, contact Helm Support