Linnworks Integration Guide

Integrate your Linnworks account with Helm to synchronise stock levels, automate order imports and streamline your fulfilment operations across all channels

What is Linnworks

Linnworks is a powerful multichannel order and inventory management platform that helps retailers automate commerce operations

It connects to multiple marketplaces, shopping carts and shipping providers, offering full control over product listings, stock, and order workflows

By integrating Linnworks with Helm, you can centralise operations, keep your inventory accurate and manage orders from one unified system

PROS ✅

CONS ❌

Seamless order and inventory integration with major channels

Requires API credentials and access token setup from within Linnworks

Supports large catalogues, shipping rules and automations

API rate limits may apply for high-frequency sync

Ideal for scaling retailers with complex workflows

Sync relies on accurate SKU mapping between Linnworks and Helm

Step-by-Step Setup

To integrate Linnworks with Helm

  1. Log in to Linnworks
    Visit linnworks.com and log in to your seller account

  2. Generate API Credentials
    Go to Settings → API Access and create a new Application Key
    Note your Application ID, Application Secret, and Access Token

  3. Log in to Helm
    From the Helm dashboard go to Settings → My Store

  4. Add New Sales Channel
    Click Add New Sales Channel and select Linnworks from the available options

  5. Enter Your Credentials

FIELD

DESCRIPTION

Sales Channel Name

e.g. Linnworks UK

Sales Channel Logo

Upload your Linnworks logo or a custom branded icon

Application ID

Paste the ID generated in Linnworks

Application Secret

Paste the secret key issued during app setup

Access Token

Use the access token from your Linnworks developer settings

  1. Click Continue

Interaction Settings

Control how Helm interacts with your Linnworks account

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import your Linnworks product catalogue into Helm

Sync Stock Levels

Keep inventory levels synchronised in real time

Use Channel Names

Display Linnworks product names on orders within Helm

Max Stock Levels

Cap stock quantities shown to marketplaces via Linnworks

Stock Buffer

Set aside buffer stock to prevent overselling

Auto Merge Orders

Merge orders from the same customer or shipping address

Order Importing Type

Define the date and time to begin importing orders into Helm

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Linnworks integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid Credentials

Double-check the Application ID, Secret, and Token entered from Linnworks

Orders Not Importing

Ensure order statuses are properly mapped and the integration is active

Stock Not Syncing

Confirm SKU mappings and enable Sync Stock Levels in the interaction settings

Rate Limit Errors

Adjust sync frequency if approaching Linnworks API limits

If you experience issues and need assistance, contact Helm Support