Liverpool Marketplace (Mexico) Integration Guide

Integrate your Liverpool Mexico marketplace channel with Helm to automate order synchronisation, maintain accurate stock levels, and streamline fulfilment on one of Mexico’s leading department store platforms.

What is Liverpool Marketplace (Mexico)

Liverpool is a prominent Mexican department store chain offering a wide range of products, including fashion, electronics, home goods, and more. Their online marketplace allows approved third-party sellers to reach a large and diverse customer base across Mexico.

Connecting Liverpool Marketplace (Mexico) to Helm enables centralised order management, real-time stock synchronisation, and efficient fulfilment alongside your other sales channels.

PROS ✅

CONS ❌

Access to one of Mexico’s largest and most trusted retail platforms

Requires a valid API URL and API Key issued by Liverpool Mexico

Real-time syncing of orders and stock through Helm

Integration documentation may be limited or available only in Spanish

Supports a wide product range from fashion to electronics

Onboarding may require compliance with Mexican regulations and tax policies

Step-by-Step Setup

From your Helm dashboard:

  1. Navigate to Settings > My Store

  2. Click Add New Sales Channel

  3. Select Liverpool Marketplace from the list of available integrations

  4. Click Install

  5. Enter the required details:

FIELD

DESCRIPTION

Sales Channel Name

e.g. Liverpool Mexico

Sales Channel Logo

Upload the Liverpool Mexico logo or your own branded icon

API URL

Enter the full API endpoint URL provided by Liverpool Mexico

API Key

Paste the API key issued through your Liverpool Mexico seller account

  1. Click Continue

Interaction Settings

Configure how Helm interacts with Liverpool Marketplace:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import new products and updates from Liverpool Marketplace

Sync Stock Levels

Synchronise stock quantities between Helm and Liverpool

Use Channel Names

Show Liverpool product names on Helm orders

Max Stock Levels

Set a maximum stock level visible on Liverpool Marketplace

Stock Buffer

Reserve a buffer to prevent overselling

Auto Merge Orders

Automatically merge multiple orders from the same customer

Order Importing Type

Set the date/time from which to start importing new Liverpool orders

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Liverpool Marketplace integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Confirm the URL includes HTTPS and the correct API version/path

Invalid API Key

Ensure the API key matches exactly what Liverpool Mexico issued

Orders Not Importing

Verify the channel is active and order statuses are configured correctly

Stock Not Syncing

Confirm stock sync is enabled and SKU mappings are accurate

If you experience issues and need assistance, contact Helm Support