Redcare Pharmacy Marketplace Integration Guide

Integrate your Redcare Pharmacy marketplace channel with Helm to automate order imports, synchronise stock in real time, and streamline fulfilment across one of Europe’s fastest-growing online health and wellness retailers.

What is Redcare Pharmacy

Redcare Pharmacy (formerly Shop Apotheke Europe) is a leading online pharmacy and health platform serving millions of customers across the EU. It offers a wide range of products, including over-the-counter medicine, wellness, skincare, and personal care items.

Approved sellers can list on Redcare’s marketplace to gain access to a large, trusted customer base, especially in markets such as Germany, Austria, Belgium, and the Netherlands. Helm simplifies integration with Redcare by enabling automated synchronisation of products, orders, and inventory.

PROS ✅

CONS ❌

Access to a trusted and compliant healthcare marketplace

Requires valid API credentials and potential approval from Redcare

Real-time syncing of orders and inventory across EU markets

Product data may need to comply with strict labelling and medical standards

Ideal for selling wellness, cosmetics, and personal care products

Some SKUs or categories may require documentation or category approval

Step-by-Step Setup

To integrate your Redcare Pharmacy marketplace channel with Helm:

  1. Register as a Seller
    Apply through Redcare Pharmacy’s partner onboarding programme.

  2. Obtain API Credentials
    After approval, retrieve your API URL and API Key from the seller portal.

  3. Log in to Helm
    Go to Settings → My Store in your Helm dashboard.

  4. Add a New Sales Channel
    Click Add New Sales Channel and select Redcare Pharmacy from the list.

  5. Enter API Credentials

FIELD

DESCRIPTION

Sales Channel Name

e.g., Redcare Pharmacy DE

Sales Channel Logo

Upload the Redcare Pharmacy logo or your own branded image

API URL

Use the full API endpoint URL provided by Redcare Pharmacy

  1. Click Continue

Interaction Settings

Adjust inventory, order syncing, and stock buffer preferences in Helm.

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically download new products from Redcare

Sync Stock Levels

Synchronise stock availability between Helm and Redcare

Use Channel Names

Display Redcare product names in Helm orders

Max Stock Levels

Cap the visible inventory sent to Redcare

Stock Buffer

Hold back a set number of units to reduce overselling

Auto Merge Orders

Merge orders from the same customer/store automatically

Order Importing Type

Select the date and time to begin importing orders from Redcare

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Redcare Pharmacy integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Make sure the URL includes HTTPS and matches Redcare’s required endpoint format

Invalid API Key

Confirm the API key was copied exactly from your Redcare seller dashboard

Orders Not Importing

Verify the channel is active and order statuses are configured

Stock Not Syncing

Ensure stock sync settings are enabled and SKUs are correctly mapped

If you experience issues and need assistance, contact Helm Support