Shopware Integration Guide

Integrate your Shopware store with Helm to centralise your multichannel operations, automate order imports, and maintain real-time inventory synchronisation across platforms

What is Shopware

Shopware is a flexible, open-source eCommerce platform widely used across Europe, offering a scalable solution for retailers looking to create engaging shopping experiences

By connecting Shopware to Helm, you can consolidate fulfilment, streamline stock control, and ensure that your orders flow into one central location for faster processing and dispatch

PROS ✅

CONS ❌

Highly customisable and scalable eCommerce platform

Requires API access and setup via Shopware admin panel

Real-time syncing of stock and orders between Helm and Shopware

Plugin installation or manual API integration may be required

Strong support for European tax and language requirements

Variability in plugin versions may affect compatibility

Step-by-Step Setup

To connect Shopware to Helm:

  1. Access Your Shopware Admin Panel
    Log in to your Shopware backend and navigate to the API settings section

  2. Create API Access
    Generate an API key and secret, or configure an integration user with sufficient permissions

  3. Log in to Helm
    Go to Settings → My Store

  4. Add New Sales Channel
    Click Add New Sales Channel and choose Shopware from the list of integrations

  5. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., Shopware Store UK

Sales Channel Logo

Upload the Shopware logo or your own brand icon

API URL

Your full Shopware domain (e.g. https://store.example.com)

API Key

Enter the API Key generated in your Shopware admin

API Secret

If required, enter the secret associated with the API Key

  1. Click Continue to proceed to sync preferences

Interaction Settings

Customise how Helm interacts with Shopware:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import your Shopware product listings into Helm

Sync Stock Levels

Keep inventory levels aligned in real time between Helm and Shopware

Use Channel Names

Display product names from Shopware in order views

Max Stock Levels

Cap the number of units shown as available on Shopware

Stock Buffer

Reserve a stock buffer to avoid overselling

Auto Merge Orders

Combine multiple orders from the same buyer or delivery address

Order Importing Type

Choose the point in time from which to begin importing Shopware orders

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Shopware integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API Credentials

Confirm your API Key and Secret match those created in Shopware

Orders Not Importing

Ensure the integration is active and order statuses are correctly configured

Stock Not Syncing

Verify SKU mappings and that stock sync settings are enabled

Version Compatibility Issues

Use the correct Shopware version or plugin variant as required

If you experience issues and need assistance, contact Helm Support