DPD C2C Integration with Helm

Easily connect DPD C2C to your Helm account and start dispatching efficiently. This step-by-step guide walks you through everything from credentials to configuration

Who Are DPD C2C?

DPD C2C (Consumer to Consumer) is a service offered by DPD for individuals and small businesses who want to send parcels without needing a commercial contract

It enables convenient, fully tracked parcel shipping via drop-off points and locker networks across the UK and Europe

Step 1: Get Your DPD C2C Credentials

Before installing DPD C2C in Helm, make sure you have the required login credentials
You will need:

  • Username

  • Password

  • Accountno

  • Contract Name

  • Contract Phone

  • Contract Company Name

  • Contract Country Iso

  • Contract Postcode

  • Contract Address 1

  • Contract Address 2

  • Contract City

  • Contract County

🔎 These are issued by DPD upon activation of your C2C service

Contact DPD support if you do not have these details to hand

Step 2: Install DPD C2C in Helm

To begin setup:

  1. Open the Settings menu in the bottom-left corner of Helm

  2. Use the search bar to type “Couriers”

  3. Click on the Couriers tab from the search results

Step 3: Select and Configure DPD C2C

  1. Click Install Courier in the bottom-right corner

  2. Search for and select DPD C2C from the list

  3. Click Continue to open the configuration window

  4. Complete the following fields:

Field

What to Enter

Courier Identifier

Internal name (e.g. “DPD Consumer” or “DPD C2C UK”)

Account Type

Choose Live for real shipments or Test for a non-production setup

Collection Time

Specify collection preferences or leave blank if using drop-off only

Username

Provided by DPD

Password

Provided by DPD

Accountno

Provided by DPD

Contract Name

Provided by DPD

Contract Phone

Provided by DPD

Contract Company Name

Provided by DPD

Contract Country Iso

Provided by DPD

Contract Postcode

Provided by DPD

Contract Address 1

Provided by DPD

Contract Address 2

Provided by DPD

Contract City

Provided by DPD

Contract County

Provided by DPD

💡 Tip: The Notes section (if shown) is for internal comments - only visible to you

Once done, click Save to activate the integration

All Set!

DPD C2C is now integrated with Helm WMS

You can begin dispatching via consumer-friendly drop-off services and track shipments directly in Helm

Need Help?

If you're unsure at any point or need extra support: