Coperama Integration Guide
Integrate your Coperama Marketplace account with Helm to automate order imports, synchronise stock in real time, and streamline B2B fulfilment across the hospitality and procurement supply chain
What is Coperama Marketplace
Coperama is a European procurement platform for the hospitality sector, originally founded by NH Hotel Group. It connects approved suppliers with hotels and hospitality businesses, offering a unified marketplace for products ranging from food and beverage to housekeeping and technical equipment
By connecting Coperama to Helm, suppliers can automate operational tasks, ensure inventory accuracy, and manage multi-location fulfilment from a single system
PROS ✅ | CONS ❌ |
Access to a hospitality-focused B2B procurement marketplace | Requires a valid API URL and API Key issued by Coperama |
Real-time integration for order and stock synchronisation | Onboarding and approval process may include supplier audits or documentation |
Designed for bulk, recurring, and multi-property purchasing | May require strict product categorisation or traceability attributes |
Step-by-Step Setup
From your Helm dashboard:
Navigate to Settings > My Store
Click Add New Sales Channel
Select Coperama from the list of available integrations
Click Install
Enter the required details:
FIELD | DESCRIPTION |
Sales Channel Name | Enter a name such as Coperama EU or Coperama Hospitality |
Sales Channel Logo | Upload the Coperama logo or your own branded image |
API URL | Use the full API endpoint provided by Coperama (e.g. |
API Key | Paste the API key issued through your Coperama vendor account |
Click Continue
Interaction Settings
Configure how Helm interacts with your Coperama store:
INTERACTION SETTINGS | DESCRIPTION |
Sync Inventory | Import your product catalogue from Coperama into Helm |
Sync Stock Levels | Keep stock quantities synchronised in real time |
Use Channel Names | Display product names from Coperama on orders within Helm |
Max Stock Levels | Cap the inventory value shown on Coperama to avoid overselling |
Stock Buffer | Hold back reserve inventory (e.g. buffer of 5 units) |
Auto Merge Orders | Combine multiple orders from the same buyer or property |
Order Importing Type | Select the date and time from which to begin downloading orders |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Coperama integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Invalid API URL | Double-check the URL includes HTTPS and versioning as required by Coperama |
Invalid API Key | Ensure the API key has the correct access scopes and is active |
Orders Not Importing | Confirm the channel is marked active and import settings are correctly configured |
Stock Not Syncing | Verify stock sync is enabled and products are mapped correctly in Helm |
If you experience issues and need assistance, contact Helm Support
