Macy’s Integration Guide
Integrate your Macy’s Marketplace account with Helm to automate order management, maintain real-time inventory accuracy, and centralise fulfilment workflows alongside your other sales channels
What is Macy’s Marketplace
Macy’s Marketplace is a curated platform where approved third-party sellers can list products on macys.com — one of the most established retail brands in the US, covering fashion, home, beauty, and lifestyle categories
Connecting Macy’s with Helm allows you to manage product data, synchronise stock, and process orders all from one unified system
PROS ✅ | CONS ❌ |
Sell through a trusted and high-traffic retail brand | Requires a valid API URL and API Key issued by Macy’s Marketplace |
Real-time sync of orders and inventory | Onboarding may include vetting, setup verification, and approval |
Seamless, consistent integration via the Helm dashboard | Integration features may differ by category or seller agreement |
Step-by-Step Setup
From your Helm dashboard:
Navigate to Settings > My Store
Click Add New Sales Channel
Select Macy’s from the list of available integrations
Click Install
Enter the required details:
FieldDescription | |
Sales Channel Name | Enter a name such as Macy’s Marketplace US |
Sales Channel Logo | Upload the Macy’s logo or your own branded icon |
API URL | Enter the full API endpoint provided by Macy’s (e.g. |
API Key | Paste the API key issued to you via the Macy’s seller portal |
Click Continue
Interaction Settings
Adjust how Helm connects with your Macy’s store:
INTERACTION SETTINGS | DESCRIPTION |
Sync Inventory | Automatically download new product listings from Macy’s |
Sync Stock Levels | Keep inventory synced between Helm and Macy’s in real time |
Use Channel Names | Show Macy’s product names on your orders within Helm |
Max Stock Levels | Limit the maximum stock sent to Macy’s |
Stock Buffer | Set aside a buffer to reduce the risk of overselling |
Auto Merge Orders | Automatically merge multiple orders from the same store/customer |
Order Importing Type | Define the date and time to start importing orders into Helm |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Macy’s integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Invalid API URL | Ensure the full URL is correctly formatted, including protocol (e.g. |
Invalid API Key | Confirm the key is copied exactly as issued by Macy’s and is still active |
Orders Not Importing | Check that the channel is active and import settings are properly configured |
Stock Not Syncing | Verify that stock sync is enabled and mapped correctly in Helm |
If you experience issues and need assistance, contact Helm Support
