Redcare Pharmacy Marketplace Integration Guide
Integrate your Redcare Pharmacy marketplace channel with Helm to automate order imports, synchronise stock in real time, and streamline fulfilment across one of Europe’s fastest-growing online health and wellness retailers.
What is Redcare Pharmacy
Redcare Pharmacy (formerly Shop Apotheke Europe) is a leading online pharmacy and health platform serving millions of customers across the EU. It offers a wide range of products, including over-the-counter medicine, wellness, skincare, and personal care items.
Approved sellers can list on Redcare’s marketplace to gain access to a large, trusted customer base, especially in markets such as Germany, Austria, Belgium, and the Netherlands. Helm simplifies integration with Redcare by enabling automated synchronisation of products, orders, and inventory.
PROS ✅ | CONS ❌ |
Access to a trusted and compliant healthcare marketplace | Requires valid API credentials and potential approval from Redcare |
Real-time syncing of orders and inventory across EU markets | Product data may need to comply with strict labelling and medical standards |
Ideal for selling wellness, cosmetics, and personal care products | Some SKUs or categories may require documentation or category approval |
Step-by-Step Setup
To integrate your Redcare Pharmacy marketplace channel with Helm:
Register as a Seller
Apply through Redcare Pharmacy’s partner onboarding programme.Obtain API Credentials
After approval, retrieve your API URL and API Key from the seller portal.Log in to Helm
Go to Settings → My Store in your Helm dashboard.Add a New Sales Channel
Click Add New Sales Channel and select Redcare Pharmacy from the list.Enter API Credentials
FIELD | DESCRIPTION |
Sales Channel Name | e.g., Redcare Pharmacy DE |
Sales Channel Logo | Upload the Redcare Pharmacy logo or your own branded image |
API URL | Use the full API endpoint URL provided by Redcare Pharmacy |
Click Continue
Interaction Settings
Adjust inventory, order syncing, and stock buffer preferences in Helm.
INTERACTION SETTINGS | DESCRIPTION |
Sync Inventory | Automatically download new products from Redcare |
Sync Stock Levels | Synchronise stock availability between Helm and Redcare |
Use Channel Names | Display Redcare product names in Helm orders |
Max Stock Levels | Cap the visible inventory sent to Redcare |
Stock Buffer | Hold back a set number of units to reduce overselling |
Auto Merge Orders | Merge orders from the same customer/store automatically |
Order Importing Type | Select the date and time to begin importing orders from Redcare |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Redcare Pharmacy integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Invalid API URL | Make sure the URL includes HTTPS and matches Redcare’s required endpoint format |
Invalid API Key | Confirm the API key was copied exactly from your Redcare seller dashboard |
Orders Not Importing | Verify the channel is active and order statuses are configured |
Stock Not Syncing | Ensure stock sync settings are enabled and SKUs are correctly mapped |
If you experience issues and need assistance, contact Helm Support
