Carrefour Integration Guide
Integrate your Carrefour Marketplace account with Helm to automate order syncing, keep inventory accurate, and simplify your fulfilment operations across sales channels
What is Carrefour Marketplace
Carrefour Marketplace gives approved third-party sellers access to one of the world’s largest retail groups, allowing them to list products on Carrefour’s online platforms across various categories including grocery, electronics, fashion, and home
By connecting Carrefour with Helm, you can centralise operations, automate order and stock flow, and manage your entire retail presence from one dashboard
PROS ✅ | CONS ❌ |
Reach millions of Carrefour customers through a well-established retail brand | Requires a valid API URL and API Key issued by Carrefour |
Real-time syncing of stock and orders through Helm | Onboarding processes may vary by country or product vertical |
Suitable for sellers across multiple product categories | Channel-specific settings may differ depending on marketplace configuration |
Step-by-Step Setup
From your Helm dashboard:
Navigate to Settings > My Store
Click Add New Sales Channel
Select Carrefour from the list of available integrations
Click Install
Enter the required details:
FIELD | DESCRIPTION |
Sales Channel Name | Enter a name such as Carrefour Marketplace FR |
Sales Channel Logo | Upload the Carrefour logo or your own branded icon |
API URL | Use the full API endpoint provided by Carrefour (e.g. |
API Key | Paste the API key issued via your Carrefour seller portal |
Click Continue
Interaction Settings
Configure how Helm communicates with your Carrefour Marketplace account:
INTERACTION SETTINGS | DESCRIPTION |
Sync Inventory | Automatically download new products from Carrefour |
Sync Stock Levels | Synchronise live stock levels between Helm and Carrefour |
Use Channel Names | Display Carrefour product names on your Helm orders |
Max Stock Levels | Limit the stock quantity visible to customers on Carrefour |
Stock Buffer | Reserve stock to avoid overselling |
Auto Merge Orders | Combine multiple orders from the same customer/store |
Order Importing Type | Set the date and time to begin importing orders from Carrefour |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Carrefour integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Invalid API URL | Ensure the full URL is correctly formatted, including protocol and path |
Invalid API Key | Verify the key is copied exactly from your Carrefour portal |
Orders Not Importing | Check that the channel is active and that valid order statuses are selected |
Stock Not Syncing | Confirm that stock sync is enabled in your interaction settings |
If you experience issues and need assistance, contact Helm Support
