Setting up a Sales Channel

Sales Channels allow you to synchronise inventory, manage orders, and update stock levels across multiple marketplaces. Helm supports both OAuth-based and manual integrations. This guide is divided into three parts to help you configure your sales channels efficiently.

Installing a Sales Channel (OAuth & Manual)

This section helps users connect a new sales channel to their Helm account, regardless of whether the integration is automatic (OAuth) or manual using API credentials

1. General Steps

  1. Go to Settings > My Store

  2. Click Add New Sales Channel

  3. Select the desired channel from the list

  4. Depending on the integration type, follow either the OAuth or Manual Setup instructions below:

2. OAuth Installation

For channels such as Shopify, eBay, Amazon

  1. Click Connect via OAuth

  2. A pop-up window will appear prompting you to log in

  3. Approve access when prompted

  4. You will be redirected back to Helm, and the channel will be connected automatically

3. Manual Setup

For channels such as Etsy, Not On The High Street, or bespoke integrations etc

  1. Choose the required channel

  2. Enter required credentials

  3. Click connect or send the link to the required person

  4. Click Save and Validate

Tip: You must ensure that any credentials you enter have the correct permissions for orders, products, and inventory

For further help, contact Helm Support