Tesco Marketplace Integration Guide

Integrate your Tesco Marketplace account with Helm to streamline listing, automate order syncing, and ensure smooth fulfilment processes

Tesco Marketplace Fulfilment Overview

Acronym

Stands For

Fulfilment By

Storage & Shipping

Prime Eligible

Notes

TPN

Tesco Partner Network

Seller or Tesco

Seller or Tesco

N/A

Used for partner onboarding

DFM

Delivered for Me

Tesco

Tesco

N/A

Tesco handles fulfilment

DFY

Delivered by You

Seller

Seller

N/A

You handle delivery and returns

Note:

Tesco does not operate on the FBA/FBM model, but you may see internal terms for Seller Fulfilled or Tesco Fulfilled similar to above

Tesco Seller Account (Third-Party Partner)

Tesco Marketplace allows approved sellers to offer products directly through Tesco’s online retail platform, one of the UK’s most trusted household brands

By connecting Tesco to Helm, sellers can streamline product listings, automate stock updates, and ensure orders flow seamlessly into their fulfilment operations

Pros ✅

Cons ❌

Structured integration process via Partner Network

Limited seller autonomy compared to open marketplaces

Access to one of the UK's most recognised retail platforms

Requires Tesco partner approval before onboarding

Automated syncing of stock, orders and tracking data

Onboarding process may involve multiple credential and scope checks

Trusted environment for consumers and established sellers

Strict compliance with Tesco’s operational and service-level standards

Step-by-Step Setup

To integrate Tesco Marketplace with Helm:

  1. Obtain Marketplace Credentials
    Contact your Tesco Partner Manager or use the Tesco Partner Portal to request API credentials including:

    • Hostname (e.g. yourbrand.marketplacer.com)

    • API Key

  2. Log in to Helm
    Go to Settings → My Store in your Helm dashboard

  3. Add New Sales Channel
    Click Add New Sales Channel and select Tesco from the list

  4. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., Tesco Marketplace UK

Sales Channel Logo

Upload your logo or the Tesco Marketplace icon

Hostname

Use the marketplace URL provided by Tesco

API Key

Paste the API key issued in the Tesco Partner Portal

  1. Click Continue

Interaction Settings

Control how Helm synchronises and handles data with Tesco:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically pull product listings from Tesco

Sync Stock Levels

Keep your stock synced in real time with Tesco’s platform

Use Channel Names

Display Tesco product titles on incoming orders

Max Stock Levels

Limit the maximum quantity sent to Tesco

Stock Buffer

Reserve a buffer to protect against overselling

Auto Merge Orders

Combine orders from the same buyer or delivery address

Order Importing Type

Choose the date and time from which orders will begin importing

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Tesco Marketplace integration is now live - and you’re ready to Take the Helm

Enter your details in Tesco Marketplace

Common Issues

ISSUE

SOLUTION

Invalid Hostname

Confirm the Hostname is correct and matches what Tesco has issued

Invalid API Key

Ensure the API key has been copied exactly from the Tesco Partner Portal

Orders Not Importing

Verify correct order statuses are selected and the channel is active

Stock Not Updating

Confirm SKU mappings and that inventory sync is enabled in Helm

If you experience issues and need assistance, contact Helm Support