Parts Town Integration Guide
Integrate your Parts Town account with Helm to automate order flow, manage real-time stock across commercial kitchen and foodservice parts, and streamline fulfilment for OEM and aftermarket components
What is Parts Town
Parts Town is a leading distributor of genuine OEM foodservice equipment parts. It operates a robust online marketplace that connects manufacturers, service technicians, and suppliers across the food equipment service industry
By connecting Parts Town to Helm, you can automate the flow of incoming orders, synchronise inventory across fulfilment centres, and manage part-specific SKUs with accuracy and speed
PROS ✅ | CONS ❌ |
Direct access to high-demand OEM and foodservice repair parts marketplace | Requires a valid API URL and API Key issued by the Parts Town development or procurement team |
Real-time syncing of orders and stock via Helm | Listings may require highly structured technical data and brand-specific identifiers |
Supports technical product data and detailed part number management | Order frequency may vary by season or repair trends |
Step-by-Step Setup
From your Helm dashboard:
Navigate to Settings > My Store
Click Add New Sales Channel
Select Parts Town from the list of available integrations
Click Install
Enter the required details:
FIELD | DESCRIPTION |
Sales Channel Name | Enter a name such as Parts Town US or Parts Town OEM Parts |
Sales Channel Logo | Upload the Parts Town logo or your own company’s branded logo |
API URL | Enter the full API endpoint provided by Parts Town |
API Key | Paste the API key from your approved Parts Town integration portal |
Click Continue
Interaction Settings
Configure how Helm interacts with Parts Town:
INTERACTION SETTINGS | DESCRIPTION |
Sync Inventory | Automatically import product SKUs and metadata from Parts Town |
Sync Stock Levels | Keep available stock levels aligned between Helm and Parts Town |
Use Channel Names | Display product names from Parts Town on order summaries |
Max Stock Levels | Set a cap for visible stock per part or manufacturer requirement |
Stock Buffer | Reserve a set amount of stock to avoid overselling critical parts |
Auto Merge Orders | Combine multiple orders from the same repair centre or dealer |
Order Importing Type | Define the date and time to start importing new orders from Parts Town |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Parts Town integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Invalid API URL | Ensure the full endpoint includes HTTPS and the correct path/version |
Invalid API Key | Verify the API key is active and authorised for your Parts Town account |
Orders Not Importing | Check that order import filters and channel activation are correctly configured |
Stock Not Syncing | Confirm Sync Stock Levels is enabled and part numbers are properly mapped |
If you experience issues and need assistance, contact Helm Support
