BrightPearl Integration Guide

Integrate your Brightpearl account with Helm to centralise operations, streamline order flow, and ensure real-time synchronisation of stock and fulfilment data

What is Brightpearl

Brightpearl is a retail-focused ERP system that offers inventory management, order processing, accounting, and CRM in a single platform

Connecting Brightpearl to Helm allows you to unify order fulfilment across systems, maintain accurate stock levels, and simplify your accounting and operations workflow

Pros ✅

Cons ❌

Centralised data across sales, stock, and finance

Requires a valid and active Brightpearl account

Real-time sync between Brightpearl and Helm

Limited to what is exposed through the API

Built for multi-channel retail and fulfilment at scale

Relies on accurate mapping between Helm and Brightpearl codes

Log in to Brightpearl and get your account code

Once you have your account code return to Helm for the setup

Step-by-Step Setup

From your Helm dashboard:

  1. Navigate to Settings > My Store

  2. Click Add New Sales Channel

  3. Select Brightpearl from the list of available integrations

  4. Click Install

  5. No additional credentials are required — simply enter the account code provided by Brightpearl

  6. You will be redirected to Brightpearl for Authentication

  7. Click Save when configuration is complete

  8. Set the channel to Is Active at the top of the screen

Once connected, you’re ready to Take the Helm

Allow Helm access to your Brightpearl account

Common Issues

ISSUE

SOLUTION

Invalid Account Code

Ensure the account code entered matches exactly what was issued by Brightpearl

Missing Orders or Stock

Review your sync rules and ensure Helm is set as an approved system in Brightpearl

Integration Not Syncing

Check that the integration is marked Is Active and saved correctly

If you experience issues and need assistance, contact Helm Support