ShipHero Integration Guide

Connect your ShipHero account with Helm to automate order fulfilment, synchronise stock levels, and streamline your warehouse operations

What is ShipHero

ShipHero is a cloud-based warehouse management and fulfilment solution designed for eCommerce brands and 3PLs

Integrating ShipHero with Helm allows seamless syncing of inventory, orders, and shipment tracking between systems to ensure real-time accuracy and fulfilment efficiency

PROS ✅

CONS ❌

Real-time sync of stock and orders across platforms

Requires valid API credentials from ShipHero

Reduces manual warehouse tasks through automation

Integration setup may require technical assistance

Supports multichannel fulfilment and distributed warehouses

API limits or token expiration may interrupt data flow

Step-by-Step Setup

To connect ShipHero to Helm:

  1. Log in to ShipHero
    Access your account and navigate to the Developer Settings or API section

  2. Generate API Credentials
    Retrieve your Public API Key and Private API Key from the developer portal

  3. Log in to Helm
    Navigate to Settings → My Store

  4. Add New Sales Channel
    Click Add New Sales Channel and select ShipHero from the list

  5. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., ShipHero Warehouse or ShipHero US

Sales Channel Logo

Upload your own logo or the ShipHero logo

API Public Key

Paste your ShipHero public API key

API Secret Key

Paste your ShipHero private API key

  1. Click Continue

Interaction Settings

Set preferences for inventory sync, stock capping, order importing and fulfilment logic

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import inventory levels from ShipHero

Sync Stock Levels

Keep stock in Helm aligned with ShipHero’s real-time data

Send Orders to ShipHero

Automatically push new orders from Helm for fulfilment

Import Tracking Info

Bring shipment tracking data from ShipHero back into Helm

Auto Merge Orders

Merge orders from the same customer or delivery location

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your ShipHero fulfilment integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API Key

Ensure both keys are correctly copied from your ShipHero account

Orders Not Syncing

Check if the channel is marked as active and credentials are valid

Stock Not Updating

Verify sync settings and ensure product SKUs are mapped correctly

Tracking Not Importing

Make sure order fulfilment status and tracking are exposed via API

If you experience issues and need assistance, contact Helm Support