FedEx Cross Border Integration with Helm

Easily connect FedEx Cross Border to your Helm account and start dispatching efficiently. This step-by-step guide walks you through everything from credentials to configuration

Who Are FedEx Cross Border?

FedEx Cross Border is a specialised service designed to simplify international eCommerce shipping for merchants

With competitive rates, DDP/DDU support, and seamless cross-border logistics, it enables efficient delivery to customers worldwide with full customs compliance

Step 1: Get Your FedEx Cross Border Credentials

Before installing FedEx Cross Border in Helm, ensure you have the following credentials

You will need:

  • API Key

🔎 These credentials are issued during FedEx Cross Border API onboarding

Contact your FedEx account manager if you need assistance retrieving them

Step 2: Install FedEx Cross Border in Helm

To begin:

  1. Open the Settings menu in the bottom-left corner of Helm

  2. Use the search bar to type “Couriers”

  3. Click on the Couriers tab from the results

Step 3: Select and Configure FedEx Cross Border

  1. Click Install Courier in the bottom-right corner

  2. Search for and select FedEx Cross Border from the list

  3. Click Continue to begin configuration

  4. Enter the following details:

Field

What to Enter

Courier Identifier

Internal name (e.g. “FedEx Cross Border” or “FedEx International eCom”)

Account Type

Choose Live for production or Test for staging setup

Collection Time

Enter your scheduled pickup time as agreed with FedEx

API Key

Provided by FedEx Cross Border

💡 Tip: The Notes section (if shown) is for internal comments - only visible to you

Once done, click Save to activate the integration

All Set!

FedEx Cross Border is now integrated with Helm WMS

You can begin dispatching international parcels, printing labels, and managing global shipments within the platform

Need Help?

If you're unsure at any point or need extra support: