PTS Integration with Helm

Easily connect PTS to your Helm account and start dispatching efficiently. This step-by-step guide walks you through everything from credentials to configuration

Who Are PTS?

PTS (Parcel Tracking Solutions) is a UK logistics provider offering tailored courier and delivery services

They specialise in providing efficient, technology-driven parcel tracking and shipping options for eCommerce retailers

Step 1: Get Your PTS Credentials

Before installing PTS in Helm, ensure you have the following credentials

You will need:

  • Username

  • Password

🔎 These details are provided by PTS during onboarding
If you require assistance, contact your PTS account manager or support team

Step 2: Install PTS in Helm

To begin:

  1. Open the Settings menu in the bottom-left corner of Helm

  2. Use the search bar to type Couriers

  3. Select the Couriers tab from the results

Step 3: Select and Configure PTS

  1. Click Install Courier in the bottom-right corner

  2. Search for and select PTS from the list

  3. Click Continue to begin configuration

  4. Enter the following details:

Field

What to Enter

Courier Identifier

Internal name (e.g. “PTS Tracked” or “PTS Next Day”)

Account Type

Choose Live for production or Test for trial setup

Collection Time

Enter your agreed pickup schedule with PTS

Username

Provided by PTS

Password

Provided by PTS

💡 Tip: The Notes section (if shown) is for internal comments - only visible to you

Once done, click Save to activate the integration

All Set!

PTS is now integrated with Helm WMS

You can begin dispatching shipments, printing labels and managing collections directly from Helm

Need Help?

If you're unsure at any point or need extra support: