Skip to main content
System Settings

Mail Account Settings

Mail accounts decide where the emails Helm WMS sends come from. Helm's own account works straight away; this article shows how to connect your own Mailgun, Amazon SES or Brevo account so customers receive emails from your business.

What Mail Accounts Do

Every email Helm sends goes out through a mail account. Helm's own account, called Helm, is ready from day one and sends from noreply@helmwms.app, so customer notifications work without any setup.

Connecting your own email provider lets those emails come from your business instead: your name, your address, and your provider's sending reputation. Helm works with Mailgun, Amazon SES and Brevo.

Example: a store already sends its marketing emails through Brevo. Its admin connects the same Brevo account in Helm, then switches the store's despatch notification to use it with the sender address orders@ninetees.co.uk. Customers now get their despatch email from the store's own address, which they recognise and reply to.

Before You Start

  • Where to find it: go to Settings > System Settings > Mail Account Settings.

  • Set up the provider first: you need an account with Mailgun, Amazon SES or Brevo, with the address or domain you want to send from already set up there.

  • Have your provider's details to hand: each provider asks for different details, listed in the table below.

Note: you do not have to connect anything. If you are happy for emails to come from Helm, the Helm account already handles them.

Reading the Mail Account Settings Page

Column

What it shows

Mail Provider

Helm, Mailgun, Amazon SES or Brevo

Account Name

The name you gave the account

Status

Active or Inactive. Click it to change it

Notification Count

How many notifications send through this account

Actions

The bin icon deletes the account

Mail Account Settings page

How to Connect Your Own Mail Account in Helm

  1. Click Create Mail Account.

  2. Choose Mailgun, Amazon SES or Brevo, then click Continue.

  3. Enter a Name your team will recognise, such as "NineTees Brevo".

  4. Enter your provider's details (see the table below). Use the eye icon to check a key or secret as you paste it.

  5. Enter an email address in Test Sender and click Test to check that Helm can send through the account.

  6. Click Complete Setup.

Create New Mail Account with the three providers

Provider

Fields

Where you find them

Mailgun

Mailgun Api Key, Mailgun Domain, Mailgun Api Base Url

In your Mailgun account: an API key, the sending domain you verified, and the API address for your region (US or EU)

Amazon SES

Region, Key, Secret

In AWS: the region your SES account sends from, such as eu-west-2, and an access key and secret allowed to send email through SES

Brevo

Brevo Key

In your Brevo account, under SMTP & API

Add Mailgun Account form

Note: every field is required, and Helm checks the connection before it finishes setup. If you see "The test email is not working at the moment; please try again!", check the details against your provider account and test again.

Tip: create a separate API key in your provider just for Helm. If you ever need to replace it, nothing else that uses your provider is affected.

Sending Notifications From Your Account

Connecting an account does not move any emails onto it by itself. Each notification chooses its own mail account:

  1. Go to Settings > Despatch Settings > Notifications and open the notification.

  2. In step two, choose your account under Mail account.

  3. Enter the Sender name and Sender email your customers should see. Use an address your provider allows you to send from.

  4. Save the notification.

Setting Up Customer Order Notifications covers the rest of the notification, and Email Templates covers how the email itself looks.

Deactivating or Deleting an Account

  • Deactivate: click the account's Status and confirm. It stops appearing in the Mail account list for notifications.

  • Delete: click the bin icon under Actions and confirm.

Warning: deactivating a mail account also deactivates every notification set up to use it, so those emails stop. Deleting an account cannot be undone. Check the Notification Count first, and move those notifications to another account before you change it.

Best Practices & Notes

Verify Your Sending Domain

Complete your provider's domain checks before you connect it. Emails from a verified domain are far less likely to land in spam, which matters most for tracking and delivery emails your customers are waiting for.

Name Accounts by Brand

If you run several stores, a name such as "NineTees Brevo" makes it obvious which account each notification uses.

Test With a Real Notification

Before switching your busiest notification over, point one notification at the new account with your own email as the recipient, and check that the email arrives looking right.

FAQ

No. The Helm account sends your emails from day one. Connect your own when you want emails to come from your business.

Every field must be filled in, and the test has to work. Check the key, domain or region against your provider account, then click Test again.

If the mail account they use was deactivated, those notifications were deactivated with it. Reactivate the account, then switch the notifications back on.

In step two of each notification, under Sender name. The Helm account always sends as Helm.

If you are still stuck, contact Helm Support.

Was this helpful?

Still need help? Share an idea