Despatch Settings
The Despatch Settings page in Helm is your command centre for all shipping‑related configurations, allowing you to manage courier integrations, define automated shipping rules, and customise package types to match your physical workflows. Here you can set despatch target rules to meet your SLA commitments, configure document and order‑processing rules to automate paperwork and order handling, and detail your international export processes for seamless customs compliance. You can also tailor email notifications to keep customers informed at every stage of the fulfilment journey - all from a single, unified interface
Articles
- Shipping RulesShipping rules let Helm WMS choose the courier service for each order automatically, based on where it is going, what is in it and where it came from. This article shows how to group your rules, build them and keep them in the right order.
- Package Type SettingsPackage Type Settings is the library of parcels your business ships in: each entry holds a name, its dimensions, how its weight is decided, and the packaging materials that go inside it. This article explains how to build that library in Helm WMS, the weight rules Helm enforces when a parcel is created, and how a package type reaches a parcel in the first place.
- Despatch Target RulesDespatch target rules set the deadline for every order that arrives in Helm WMS: the date and time it has to leave your building. This article covers what they decide that your other rules do not, how the three schedule options differ, and why only one rule ever applies to an order.
- Document RulesDocument rules in Helm WMS decide which template each order's paperwork uses, and can print it automatically alongside another document, such as a shipping label or packing slip. This article shows how to set one up and switch it on.
- Any Item vs All Items in Rule Filters
- Printing QueueThe printing queue records every document Helm sends to a printer, so you can see whether a label actually printed, who sent it, and retry, cancel or download it without going back through the order. Covers reading the statuses, the six-hour auto-fail, the three-retry limit, filtering and the one-month retention window.
- Setting Up Customer Order NotificationsCustomer notifications are the emails Helm WMS sends your customers as their orders move: a despatch confirmation, an acknowledgement of a return, a heads-up that an order is waiting on stock. This article covers building one, the triggers and filters that decide when it sends, and how to read the history when a send fails.
- International Shipping SettingsHere’s a concise, professional article for Helm’s International Shipping panel.