My Store Walkthrough guide

Below is a breakdown of each subsection within My Store, along with what actions you can take:

Sales Channel

Integrate your marketplace or eCommerce platform to sync products, orders, and inventory in real-time

• Click Add New Sales Channel to install a new channel

• Choose from a list of supported platforms such as Amazon, Etsy, Shopify, eBay, and more

• For a detailed, step-by-step setup process, refer to our full guide:
  > Setting up a Sales Channel

Note: You can connect multiple channels per store, and each can be managed individually

Order Reasons

Create and manage the default reasons/tags used when processing returns, resends, or refunds

• Add predefined reasons such as:

  • Damaged Item

  • Expired or Spoiled

  • Missing from Parcel

  • Incorrect Item Received

• These reasons appear in the order management interface when handling customer issues

Having clear reasons in place helps maintain reporting consistency and improves internal resolution workflows

Notifications

Configure store-level notifications to enhance communication with your customers

• Set up email or system notifications for key order events such as:

  • Order Dispatch

  • Return Approved

  • Refund Issued

• Choose which events trigger notifications and where they are sent (e.g. customer or admin emails)

• Customise messaging for different event types

Ensure your customers stay informed every step of the way

Store

Update your store’s identity and branding:

• Upload or change your store logo

• Edit your store name – this name will appear on invoices, packing slips, and customer emails

Tip: Use a high-resolution logo (transparent PNG or SVG) for best display results

Store Details

Manage important store contact and address information:

• Store Address – used for general display purposes

• Sender Address – appears as the sender on shipping labels

• Return Address – printed on return slips and used for product returns

Each address section can be populated with the following details:

• Contact First Name / Last Name

• Company Name & Company Number

• Email Address

• Phone Number

• Tax Identification Numbers: VAT, IOSS, EORI

📍 Correct address details are crucial for label generation, customs documentation, and returns processing

Delete Store

If you need to remove a store:

• Scroll to the bottom of the My Store page

• Click Delete Store

• Confirm your action when prompted

⚠️ Warning: This action is irreversible and will remove all associated settings and integrations. Be sure before proceeding