Peoplevox Integration Guide - Plugin

Integrate your Peoplevox WMS with Helm to streamline warehouse operations, automate order flow and synchronise inventory across systems

What is Peoplevox

Peoplevox is a cloud-based warehouse management system designed for fast-moving eCommerce and retail operations

It supports pick and pack workflows, barcode scanning and multi-location stock management

By integrating Peoplevox with Helm, you ensure seamless communication between your warehouse and your sales channels, reducing delays, mispicks and oversells

PROS ✅

CONS ❌

Real-time sync of inventory between Helm and your warehouse

Requires active Peoplevox API credentials and setup support

Automates order export to warehouse for picking

Workflow mapping may require assistance depending on your warehouse setup

Ideal for high-volume, multi-channel fulfilment environments

Custom fields or logic may need scripting in Peoplevox

Step-by-Step Setup

To integrate Peoplevox with Helm:

  1. Obtain API Access from Peoplevox
    Log into your Peoplevox admin account or contact your account manager to obtain:

    • Peoplevox API Username

    • API Password

    • API Endpoint URL

  2. Log into Helm
    Navigate to Settings → My Store

  3. Add New Fulfilment Provider
    Click Add New Sales Channel and select Peoplevox from the integrations list

  4. Enter Required Details

FIELD

DESCRIPTION

Fulfilment Channel Name

e.g., Peoplevox Fulfilment Centre UK

Fulfilment Logo

Upload the Peoplevox logo or your own warehouse brand

API Username

Your Peoplevox API user

API Password

Password for the above API user

API Endpoint URL

Full URL to connect to your Peoplevox environment (e.g. https://your-warehouse.peoplevox.net)

  1. Click Continue

Interaction Settings

Set preferences for inventory sync, stock capping, order importing and fulfilment logic

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically pull real-time stock levels from Peoplevox into Helm

Push Orders to Warehouse

Export sales orders from Helm to Peoplevox for picking and dispatch

Sync Tracking Numbers

Retrieve tracking data from Peoplevox and push back to Helm and sales channels

Auto Allocate Stock

Automatically reserve stock for incoming orders based on Peoplevox availability

Warehouse Mapping

Assign which Helm warehouses correspond to Peoplevox warehouse zones or IDs

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Once connected, Helm will begin syncing data with your Peoplevox system - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Inventory Not Syncing

Confirm the API credentials are valid and that stock sync is enabled

Orders Not Reaching Peoplevox

Check order status mapping and warehouse linkage in the sync configuration

Tracking Not Updating

Ensure the integration allows tracking retrieval and that status updates are pushed to Helm

Mismatch in SKU or Bin Locations

Verify SKU consistency across Helm and Peoplevox and update mappings as needed

For help with technical setup or credentials, contact Helm Support