Carrefour Integration Guide

Integrate your Carrefour Marketplace account with Helm to automate order syncing, keep inventory accurate, and simplify your fulfilment operations across sales channels

What is Carrefour Marketplace

Carrefour Marketplace gives approved third-party sellers access to one of the world’s largest retail groups, allowing them to list products on Carrefour’s online platforms across various categories including grocery, electronics, fashion, and home

By connecting Carrefour with Helm, you can centralise operations, automate order and stock flow, and manage your entire retail presence from one dashboard

PROS ✅

CONS ❌

Reach millions of Carrefour customers through a well-established retail brand

Requires a valid API URL and API Key issued by Carrefour

Real-time syncing of stock and orders through Helm

Onboarding processes may vary by country or product vertical

Suitable for sellers across multiple product categories

Channel-specific settings may differ depending on marketplace configuration

Step-by-Step Setup

From your Helm dashboard:

  1. Navigate to Settings > My Store

  2. Click Add New Sales Channel

  3. Select Carrefour from the list of available integrations

  4. Click Install

  5. Enter the required details:

FIELD

DESCRIPTION

Sales Channel Name

Enter a name such as Carrefour Marketplace FR

Sales Channel Logo

Upload the Carrefour logo or your own branded icon

API URL

Use the full API endpoint provided by Carrefour (e.g. https://api.carrefour.com)

API Key

Paste the API key issued via your Carrefour seller portal

  1. Click Continue

Interaction Settings

Configure how Helm communicates with your Carrefour Marketplace account:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically download new products from Carrefour

Sync Stock Levels

Synchronise live stock levels between Helm and Carrefour

Use Channel Names

Display Carrefour product names on your Helm orders

Max Stock Levels

Limit the stock quantity visible to customers on Carrefour

Stock Buffer

Reserve stock to avoid overselling

Auto Merge Orders

Combine multiple orders from the same customer/store

Order Importing Type

Set the date and time to begin importing orders from Carrefour

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Carrefour integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Ensure the full URL is correctly formatted, including protocol and path

Invalid API Key

Verify the key is copied exactly from your Carrefour portal

Orders Not Importing

Check that the channel is active and that valid order statuses are selected

Stock Not Syncing

Confirm that stock sync is enabled in your interaction settings

If you experience issues and need assistance, contact Helm Support