Back Market Integration Guide

Integrate your Back Market account with Helm to automate order syncing, manage stock levels, and streamline fulfilment for refurbished electronics and certified pre-owned products

What is Back Market

Back Market is a leading marketplace dedicated to certified refurbished electronic devices, connecting sellers with environmentally conscious consumers seeking high-quality pre-owned products

Connecting Back Market to Helm enables efficient order management, real-time stock synchronisation, and seamless fulfilment across multiple sales channels

PROS ✅

CONS ❌

Access to a growing market of eco-conscious buyers

Requires a valid API URL and API Key issued by Back Market

Automates order imports and inventory synchronisation

Product condition and certification data must be accurately managed

Supports multi-location fulfilment and tracking

Integration setup may require additional compliance validation

Step-by-Step Setup

From your Helm dashboard:

  1. Navigate to Settings > My Store

  2. Click Add New Sales Channel

  3. Select Back Market from the list of available integrations

  4. Click Install

  5. Enter the required details:

FIELD

DESCRIPTION

Sales Channel Name

Enter a name such as Back Market Refurbished

Sales Channel Logo

Upload the Back Market logo or your own branded icon

API URL

Enter the full API endpoint provided by Back Market (e.g. https://api.backmarket.com)

API Key

Paste the API key issued by Back Market during your seller onboarding

  1. Click Continue

Interaction Settings

Configure how Helm interacts with the Back Market:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import product listings and certification details

Sync Stock Levels

Synchronise stock quantities between Helm and Back Market

Use Channel Names

Display Back Market product names on Helm order screens

Max Stock Levels

Set a maximum stock level to manage availability

Stock Buffer

Reserve stock quantities to prevent overselling

Auto Merge Orders

Merge multiple orders from the same customer or store

Order Importing Type

Define the date/time from which orders will start importing

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Back Market integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Sync Inventory

Automatically import product listings and certification details

Sync Stock Levels

Synchronise stock quantities between Helm and Back Market

Use Channel Names

Display Back Market product names on Helm order screens

Max Stock Levels

Set a maximum stock level to manage availability

Stock Buffer

Reserve stock quantities to prevent overselling

Auto Merge Orders

Merge multiple orders from the same customer or store

Order Importing Type

Define the date/time from which orders will start importing

If you experience issues and need assistance, contact Helm Support