Joules Integration Guide

Integrate your Joules Marketplace account with Helm to automate order syncing, manage stock levels, and streamline your fulfilment process

What is Joules Marketplace

Joules Marketplace allows approved sellers to list their products on the Joules website, offering customers a curated and trusted retail experience

Connecting your Joules account to Helm enables you to manage orders, track inventory, and coordinate fulfilment efficiently alongside your other sales channels

PROS ✅

CONS ❌

Partner with a well-known British lifestyle brand

Requires a valid API URL and API Key provided by Joules Marketplace

Real-time syncing of orders and stock with Helm

Sync behaviour may vary slightly depending on the retail partner’s setup

Consistent integration setup for multi-channel retailers

Initial onboarding or seller approval may take time

Step-by-Step Setup

From your Helm dashboard:

  1. Navigate to Settings > My Store

  2. Click Add New Sales Channel

  3. Select Joules from the list of available integrations

  4. Click Install

  5. Enter the required details:

FIELD

DESCRIPTION

Sales Channel Name

Enter a name such as Joules Marketplace UK

Sales Channel Logo

Upload the Joules logo or your own branded icon

API URL

Use the full API endpoint provided by Joules

API Key

Paste the API key issued by Joules via your seller portal

  1. Click Continue

Interaction Settings

Configure how Helm interacts with your Joules Marketplace account:

INTERACTION SETTING

DESCRIPTION

Sync Inventory

Automatically download new products from Joules

Sync Stock Levels

Keep inventory synchronised between Helm and Joules

Use Channel Names

Show Joules product names on each order for improved visibility

Max Stock Levels

Set a maximum stock quantity to limit what is published to Joules

Stock Buffer

Reserve a portion of inventory to avoid overselling

Auto Merge Orders

Automatically combine orders from the same customer/store

Order Importing Type

Choose the date and time from which to begin importing new orders

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Joules integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Ensure the full URL includes HTTPS and follows the exact format provided

Invalid API Key

Verify the key is correctly copied from the Joules seller portal

Orders Not Importing

Check that the channel is active and order import settings are correct

Stock Not Syncing

Confirm that Sync Stock Levels and related interaction settings are enabled

If you experience issues and need assistance, contact Helm Support