Amazon MCF Integration Guide - PLUGIN

Integrate Amazon Multi-Channel Fulfilment (MCF) with Helm to automate order fulfilment, maintain accurate inventory, and leverage Amazon’s reliable delivery network across all your sales channels

What is Amazon MCF

Amazon MCF allows businesses to use Amazon’s fulfilment centres to ship orders from other channels like Shopify, eBay, or their own websites

By connecting MCF to Helm, you can automatically push orders to Amazon, track deliveries, and keep stock levels updated in real time

PROS ✅

CONS ❌

Access to Amazon’s world-class fulfilment network

Requires valid SP-API credentials and warehouse settings

Automates cross-channel fulfilment via one integration

Additional Amazon fees for MCF may apply

Real-time tracking and inventory synchronisation

Delivery branding is Amazon, not your own

Step-by-Step Setup

  1. Obtain Amazon SP-API Credentials
    Generate the following via your Amazon Seller Central developer console:

    • Refresh Token

    • LWA Client ID

    • LWA Client Secret

    • AWS Access Key ID

    • AWS Secret Access Key

    • Region and Marketplace IDs

  2. Log into Helm
    Navigate to Settings → My Store

  3. Add New Sales Channel
    Select Amazon MCF from the list and click Install

  4. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., Amazon MCF UK

Sales Channel Logo

Upload Amazon logo or your brand icon

Refresh Token

Token provided during SP-API authorisation

LWA Client ID & Secret

Login with Amazon credentials

AWS Keys

Used for signing Amazon MCF requests

Marketplace ID

E.g., A1F83G8C2ARO7P (UK)

Region

e.g., EU or NA

  1. Click Continue

Interaction Settings

Set preferences for inventory sync, stock capping, order importing and fulfilment logic

INTERACTION SETTINGS

DESCRIPTION

Auto Send Orders

Send eligible orders from Helm to Amazon MCF automatically

Sync Tracking Numbers

Import tracking updates from Amazon to Helm

Sync Stock Levels

Update stock levels in Helm based on Amazon fulfilment centres

Enable Gift Messaging

Optional inclusion if supported by MCF

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Amazon MCF integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid Credentials

Re-check SP-API tokens and region/marketplace codes

Orders Not Sending

Ensure auto-send is enabled and the order meets MCF criteria

Inventory Not Updating

Verify MCF warehouse is mapped and stock sync is enabled

Tracking Not Appearing

Confirm tracking sync and token permissions are active

For help with technical setup or credentials, contact Helm Support