ShipBob Integration Guide - Plugin

Integrate your ShipBob fulfilment services with Helm to automate order fulfilment, synchronise inventory and improve shipping transparency across your sales channels

What is ShipBob

ShipBob is a leading third-party logistics (3PL) provider specialising in fast, tech-enabled fulfilment for eCommerce brands

By connecting ShipBob with Helm, you can automate order exports, receive real-time stock updates and track shipments efficiently across multiple warehouses

PROS ✅

CONS ❌

Real-time inventory and order synchronisation

Requires valid ShipBob API credentials and onboarding

Multi-warehouse support with automated fulfilment workflows

Advanced customisation may require ShipBob account configuration

Comprehensive tracking updates sent directly to Helm

Some shipping regions may have longer transit times

Step-by-Step Setup

To set up ShipBob with Helm:

  1. Get API Credentials
    Obtain your API Key and API Secret from the ShipBob developer portal or your account manager

  2. Log into Helm
    Navigate to Settings → My Store

  3. Add New Fulfilment Provider
    Click Add New Sales Channel and select ShipBob from the integration list

  4. Enter Required Details

FIELD

DESCRIPTION

Fulfilment Channel Name

e.g., ShipBob Fulfilment Centre

Fulfilment Logo

Upload the ShipBob logo or your brand icon

API Key

Your ShipBob API Key

API Secret

Your ShipBob API Secret

API Endpoint URL

The ShipBob API base URL (e.g. https://api.shipbob.com)

  1. Click Continue

Interaction Settings

Set preferences for inventory sync, stock capping, order importing and fulfilment logic

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically update stock levels from ShipBob

Export Orders

Push new orders from Helm to ShipBob for fulfilment

Sync Tracking Numbers

Receive tracking info from ShipBob and update sales channels

Auto Allocate Stock

Reserve stock in ShipBob automatically when orders are created

Warehouse Mapping

Link Helm warehouses to ShipBob fulfilment centres

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your ShipBob integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

API Key or Secret Invalid

Verify credentials with your ShipBob account manager

Orders Not Exporting

Check order status mappings and fulfilment channel activation

Stock Not Updating

Confirm stock sync settings are enabled and API connection is active

Tracking Info Missing

Ensure tracking sync is active and API permissions are granted

For help with technical setup or credentials, contact Helm Support