Virtual Stock Integration Guide

Integrate your Virtual Stock platform with Helm to centralise stock visibility, streamline order flow, and synchronise inventory across multiple suppliers and sales channels

What is Virtual Stock

Virtual Stock is a cloud-based inventory and order management system that enables retailers to consolidate stock from multiple suppliers into a single virtual warehouse

Connecting Virtual Stock to Helm allows real-time stock updates, automated order routing, and efficient multi-supplier fulfilment management

PROS ✅

CONS ❌

Consolidates inventory across multiple suppliers

Requires valid API credentials issued by Virtual Stock

Real-time stock synchronisation with Helm

Integration depends on supplier data quality and update frequency

Automates order routing and fulfilment

Some features may require additional configuration with suppliers

Step-by-Step Setup

To connect Virtual Stock with Helm:

  1. Obtain API Credentials
    Access your Virtual Stock account or contact support to get:

    • API Key

    • API Secret

    • API Endpoint URL

  2. Log into Helm
    Navigate to Settings → My Store

  3. Add New Sales Channel
    Click Add New Sales Channel and select Virtual Stock from the integration list

  4. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., Virtual Stock Hub

Sales Channel Logo

Upload the Virtual Stock logo or your company branding

API Key

Your Virtual Stock API Key

API Secret

Your Virtual Stock API Secret

API Endpoint URL

The base URL for Virtual Stock API access (e.g. https://api.virtualstock.com)

  1. Click Continue

Interaction Settings

Set preferences for inventory sync, stock capping, order importing and fulfilment logic

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Import stock levels automatically from Virtual Stock

Sync Orders

Export orders from Helm to Virtual Stock for fulfilment

Supplier Mapping

Map suppliers in Virtual Stock to your Helm warehouses

Stock Buffer

Set buffer stock levels to reduce risk of overselling

Auto Merge Orders

Automatically combine multiple orders from the same customer

Order Import Type

Select start date/time for importing new orders

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Virtual Stock integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

API Credentials Invalid

Verify API Key and Secret with Virtual Stock

Orders Not Syncing

Ensure order export settings are enabled and channel is active

Stock Not Updating

Confirm inventory sync is switched on and mapped correctly

Supplier Data Missing

Check supplier mappings and data feed quality

If you experience issues and need assistance, contact Helm Support