Joules Integration Guide
Integrate your Joules Marketplace account with Helm to automate order syncing, manage stock levels, and streamline your fulfilment process
What is Joules Marketplace
Joules Marketplace allows approved sellers to list their products on the Joules website, offering customers a curated and trusted retail experience
Connecting your Joules account to Helm enables you to manage orders, track inventory, and coordinate fulfilment efficiently alongside your other sales channels
PROS ✅ | CONS ❌ |
Partner with a well-known British lifestyle brand | Requires a valid API URL and API Key provided by Joules Marketplace |
Real-time syncing of orders and stock with Helm | Sync behaviour may vary slightly depending on the retail partner’s setup |
Consistent integration setup for multi-channel retailers | Initial onboarding or seller approval may take time |
Step-by-Step Setup
From your Helm dashboard:
Navigate to Settings > My Store
Click Add New Sales Channel
Select Joules from the list of available integrations
Click Install
Enter the required details:
FIELD | DESCRIPTION |
Sales Channel Name | Enter a name such as Joules Marketplace UK |
Sales Channel Logo | Upload the Joules logo or your own branded icon |
API URL | Use the full API endpoint provided by Joules |
API Key | Paste the API key issued by Joules via your seller portal |
Click Continue
Interaction Settings
Configure how Helm interacts with your Joules Marketplace account:
INTERACTION SETTING | DESCRIPTION |
Sync Inventory | Automatically download new products from Joules |
Sync Stock Levels | Keep inventory synchronised between Helm and Joules |
Use Channel Names | Show Joules product names on each order for improved visibility |
Max Stock Levels | Set a maximum stock quantity to limit what is published to Joules |
Stock Buffer | Reserve a portion of inventory to avoid overselling |
Auto Merge Orders | Automatically combine orders from the same customer/store |
Order Importing Type | Choose the date and time from which to begin importing new orders |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Joules integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Invalid API URL | Ensure the full URL includes HTTPS and follows the exact format provided |
Invalid API Key | Verify the key is correctly copied from the Joules seller portal |
Orders Not Importing | Check that the channel is active and order import settings are correct |
Stock Not Syncing | Confirm that Sync Stock Levels and related interaction settings are enabled |
If you experience issues and need assistance, contact Helm Support
