B2B Wave Integration Guide

Connect your B2B Wave store with Helm to automate order processing, synchronise stock levels, and streamline your fulfilment operations

What is B2B Wave

B2B Wave is a comprehensive B2B eCommerce platform designed to help wholesale businesses manage orders, customers, and inventory with ease

Integrating B2B Wave with Helm allows you to centralise order fulfilment, keep stock levels accurate, and improve operational efficiency across sales channels

PROS ✅

CONS ❌

Designed specifically for wholesale and B2B commerce

API access may require advanced permissions or subscriptions

Centralised order and inventory management

Some customisation may be required for complex pricing rules

Real-time syncing of orders and stock

Onboarding may involve detailed configuration steps

Step-by-Step Setup

To connect B2B Wave with Helm

  1. Obtain API Credentials
    Log in to your B2B Wave admin dashboard
    Navigate to the API section and generate or retrieve your API Key and API endpoint URL

  2. Log in to Helm
    Go to Settings → My Store

  3. Add New Sales Channel
    Click Add New Sales Channel and select B2B Wave from the list

  4. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., B2B Wave Store

Sales Channel Logo

Upload the B2B Wave logo or your own branded icon

API URL

Paste the full API endpoint URL provided by B2B Wave

API Key

Enter the API key generated from your B2B Wave dashboard

  1. Click Continue

Interaction Settings

Configure how Helm communicates with B2B Wave

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import product catalogue from B2B Wave

Sync Stock Levels

Keep stock quantities synchronised between Helm and B2B Wave

Use Channel Names

Display product names from B2B Wave on order records

Max Stock Levels

Limit the stock quantity sent to B2B Wave

Stock Buffer

Reserve stock units to prevent overselling

Auto Merge Orders

Automatically merge orders from the same customer or address

Order Importing Type

Set the start date and time to begin importing new orders

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your B2B Wave integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Verify the full API URL including https is correctly entered

Invalid API Key

Ensure the API key matches what was generated in B2B Wave

Orders Not Importing

Confirm the channel is active and order statuses are configured

Stock Not Syncing

Make sure stock sync is enabled and SKU mappings are correct

If you experience issues and need assistance, contact Helm Support