EKM Integration Guide

Integrate your EKM online shop with Helm to automate order syncing, maintain accurate stock levels, and centralise your fulfilment operations across all channels

What is EKM

EKM is a UK-based eCommerce platform that provides businesses with the tools to build, manage, and grow an online store. Known for its user-friendly setup and built-in optimisation tools, EKM is popular with SMEs looking for a reliable, all-in-one retail solution.

Connecting EKM to Helm allows you to streamline operations, sync stock across locations, and simplify multi-channel fulfilment — all from a single, powerful dashboard

PROS ✅

CONS ❌

Designed specifically for UK businesses

Requires API credentials generated from your EKM dashboard

Real-time stock and order syncing with Helm

Limited control over certain advanced functions without developer assistance

Easy-to-use, no-code setup with Helm’s integration

Some custom themes or apps may impact sync behaviour

Step-by-Step Setup

To integrate EKM with Helm:

  1. Log in to Your EKM Store Admin
    Make sure you have full administrative access.

  2. Generate API Credentials
    Navigate to your API Settings or contact EKM support to generate your:

    • API Key

    • Store ID

  3. Log in to Helm
    Open your Helm dashboard and go to Settings → My Store.

  4. Add New Sales Channel
    Click Add New Sales Channel and select EKM from the list.

  5. Enter Connection Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., EKM Store UK

Sales Channel Logo

Upload your EKM logo or branded store icon

API Key

Paste the API Key provided by EKM

Store ID

Enter the Store ID associated with your EKM account

  1. Click Continue to proceed with configuration

Interaction Settings

Customise how Helm communicates with your EKM store:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import products from EKM into Helm

Sync Stock Levels

Keep inventory in sync between Helm and EKM

Use Channel Names

Display product names from EKM in Helm orders

Max Stock Levels

Limit the stock quantity Helm displays on EKM

Stock Buffer

Reserve extra stock to reduce the risk of overselling

Auto Merge Orders

Merge multiple orders from the same customer or address

Order Importing Type

Choose the date and time Helm should begin importing EKM orders

Final Steps

  • Click Save once your configuration is complete

  • Toggle the Is Active switch to enable the integration

Your EKM store is now connected - and you're ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API Key or Store ID

Double-check that the credentials match what EKM provided

Orders Not Importing

Confirm the integration is active and order statuses are correctly configured

Stock Not Syncing

Make sure Sync Stock Levels is enabled and SKUs are mapped correctly

If you experience issues and need assistance, contact Helm Support