Best Secret Integration Guide

Integrate your BestSecret sales channel with Helm to automate order processing, keep inventory synchronised, and simplify fulfilment across one of Europe’s most exclusive fashion marketplaces

What is Best Secret

Best Secret is a members-only fashion platform that offers premium and designer products at discounted prices. It caters to a select customer base across Europe with limited-access sales and strict brand presentation standards

Connecting Best Secret to Helm allows you to manage orders, synchronise stock levels, and maintain operational efficiency while selling in a curated, high-value retail environment

PROS ✅

CONS ❌

Access to a high-end, invite-only customer base

Requires a valid API URL and API Key issued through Best Secret's onboarding team

Real-time order and stock sync across regions

Product listings must adhere to strict content, image, and brand requirements

Suitable for premium fashion brands and multi-warehouse logistics

Integration approval may include vetting or sales restrictions by category

Step-by-Step Setup

From your Helm dashboard:

  1. Navigate to Settings > My Store

  2. Click Add New Sales Channel

  3. Select BestSecret from the list of available integrations

  4. Click Install

  5. Enter the required details:

FIELD

DESCRIPTION

Sales Channel Name

Example: Best Secret Germany or Best Secret EU

Sales Channel Logo

Upload the Best Secret logo or your own branded icon

API URL

Use the full endpoint provided by Best Secret (e.g. https://api.bestsecret.com)

API Key

Paste the API key issued by Best Secret via the seller portal or onboarding team

  1. Click Continue

Interaction Settings

Configure how Helm interacts with Best Secret:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Import product listings automatically from Helm

Sync Stock Levels

Maintain accurate stock availability across multiple fulfilment centres

Use Channel Names

Show Best Secret product titles on orders for clearer identification

Max Stock Levels

Limit the amount of inventory exposed to the marketplace

Stock Buffer

Reserve a buffer to prevent overselling

Auto Merge Orders

Combine multiple orders from the same customer or store

Order Importing Type

Define the date/time to begin importing orders from the channel

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Best Secret integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Ensure the endpoint includes HTTPS and the correct version path

Invalid API Key

Confirm that the key is active and matches what was issued by Best Secret

Orders Not Importing

Make sure the channel is active and the correct order statuses are selected

Stock Not Syncing

Verify that stock sync is enabled and SKU mappings are accurate in Helm

If you experience issues and need assistance, contact Helm Support