Shopline Integration Guide

Integrate your Shopline store with Helm to automate order management, keep stock levels accurate across all platforms, and consolidate your operations into one central dashboard

What is Shopline

Shopline is a leading eCommerce platform in Asia, supporting businesses in setting up online stores with built-in marketing, logistics and payment tools

Connecting Shopline to Helm ensures real-time stock synchronisation, seamless order imports and simplified fulfilment alongside your other channels

PROS ✅

CONS ❌

Supports global multi-language and multi-currency selling

May require region-specific API credentials

User-friendly interface and fast onboarding

Integration may vary slightly depending on Shopline version or region

Real-time stock sync and centralised order flow with Helm

Requires API access or developer token from Shopline admin portal

Step-by-Step Setup

To connect Shopline to Helm:

  1. Access Your Shopline Admin Panel
    Log in to your Shopline backend and go to the developer or API integration section

  2. Create API Credentials
    Generate an API Key, Secret, and get your store domain or API base URL

  3. Log in to Helm
    Go to Settings → My Store

  4. Add New Sales Channel
    Click Add New Sales Channel and select Shopline from the list

  5. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g., Shopline Singapore Store

Sales Channel Logo

Upload the Shopline logo or your brand logo

API URL

Enter the API base URL or your Shopline store domain

API Key

Paste the API Key from your Shopline dashboard

API Secret

Paste the API Secret if required

  1. Click Continue

Interaction Settings

Tailor how Helm syncs with your Shopline store:

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import products from Shopline into Helm

Sync Stock Levels

Maintain accurate stock levels in real time

Use Channel Names

Display Shopline product names in Helm orders

Max Stock Levels

Cap the quantity sent to Shopline to limit displayed stock

Stock Buffer

Hold back a set number of units to prevent overselling

Auto Merge Orders

Merge multiple orders from the same customer or address

Order Importing Type

Choose the date/time from which Helm should start importing orders from Shopline

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Shopline Marketplace integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API Credentials

Double-check the API Key and Secret from the Shopline developer settings

Orders Not Importing

Confirm the channel is active and order statuses are configured properly

Stock Not Syncing

Ensure stock sync is enabled and SKUs are correctly mapped

Version/API Errors

Verify Shopline API version compatibility and access scopes

If you experience issues and need assistance, contact Helm Support