Zoho Commerce Integration Guide

Integrate your Zoho Commerce store with Helm to automate order syncing, maintain stock accuracy and streamline your fulfilment process from a single platform

What is Zoho Commerce

Zoho Commerce is an all-in-one eCommerce platform that enables businesses to build, manage and grow online stores with integrated marketing, payments and inventory tools

By connecting Zoho Commerce to Helm, you can unify operations, synchronise inventory across systems and manage multichannel fulfilment from one central hub

PROS ✅

CONS ❌

Seamless integration with the wider Zoho ecosystem

Requires API setup and permissions within Zoho Commerce admin

Centralised order and stock syncing through Helm

Some advanced features may require Zoho One or paid extensions

Ideal for small and medium-sized businesses scaling online

Webhook configuration and authentication may require setup assistance

Step-by-Step Setup

To connect Zoho Commerce to Helm

  1. Log in to Zoho Commerce Admin
    Navigate to your store dashboard and access the developer/API section

  2. Generate API Credentials
    Create a client in Zoho API Console and obtain your Client ID, Client Secret, and Access Token
    Note: OAuth2 may be required and Helm supports secure redirect-based login

  3. Log in to Helm
    Go to Settings → My Store

  4. Add New Sales Channel
    Click Add New Sales Channel and select Zoho Commerce from the list

  5. Enter Required Details

FIELD

DESCRIPTION

Sales Channel Name

e.g. Zoho Store UK

Sales Channel Logo

Upload your Zoho Commerce logo or branded store icon

API URL

Your Zoho Commerce domain or store-specific endpoint

Client ID

Generated from your Zoho API Console

Client Secret

Secure secret key from your Zoho credentials

Access Token

Token generated for accessing Zoho APIs

  1. If using OAuth2, click Connect to authorise securely through Zoho

Interaction Settings

Configure how Helm communicates with Zoho Commerce

INTERACTION SETTINGS

DESCRIPTION

Sync Inventory

Automatically import products from Zoho Commerce

Sync Stock Levels

Synchronise stock levels between Zoho and Helm

Use Channel Names

Display product names from Zoho on each Helm order

Max Stock Levels

Cap the number of units displayed in Zoho Commerce

Stock Buffer

Hold back a buffer of inventory to reduce overselling

Auto Merge Orders

Merge multiple orders from the same address or user

Order Importing Type

Set the date and time to begin pulling orders from Zoho

Final Steps

  • Click Save once all settings are configured

  • Set the channel to Is Active at the top of the screen

Your Zoho Commerce integration is now live - and you’re ready to Take the Helm

Common Issues

ISSUE

SOLUTION

Invalid API URL

Ensure your Zoho domain is correct and includes HTTPS

Token Expired

Refresh the token or reauthorise through OAuth if applicable

Orders Not Importing

Check that order statuses are correctly selected and the sync is active

Stock Not Syncing

Confirm SKUs match and enable stock sync in both Helm and Zoho settings

If you experience issues and need assistance, contact Helm Support