Cencora Integration Guide
Integrate your Cencora Marketplace account with Helm to automate order syncing, manage medical and healthcare inventory in real time, and streamline fulfilment across your distribution network
What is Cencora Marketplace
Cencora (formerly AmerisourceBergen) is a global healthcare services platform that connects pharmaceutical manufacturers, healthcare providers, and approved suppliers through advanced distribution systems. Its marketplace offers curated access to products for pharmacies, clinics, and healthcare organisations
Connecting Cencora to Helm allows you to automate operations, ensure precise stock control, and consolidate fulfilment across regulated healthcare channels
PROS ✅ | CONS ❌ |
Direct access to a high-trust healthcare and pharmaceutical marketplace | Requires a valid API URL and API Key issued by Cencora |
Real-time integration for order imports and stock synchronisation | Onboarding includes rigorous supplier approval and compliance checks |
Designed for B2B medical supply and regulated product distribution | Product listings must align with medical, regulatory, and safety standards |
Step-by-Step Setup
From your Helm dashboard:
Navigate to Settings > My Store
Click Add New Sales Channel
Select Cencora from the list of available integrations
Click Install
Enter the required details:
FIELD | DESCRIPTION |
Sales Channel Name | Enter a name such as Cencora Healthcare US |
Sales Channel Logo | Upload the Cencora logo or your own branded icon |
API URL | Use the full API endpoint provided by Cencora (e.g. |
API Key | Paste the API key issued by your Cencora seller account or onboarding manager |
Click Continue
Interaction Settings
Configure how Helm interacts with your Cencora store:
INTERACTION SETTINGS | DESCRIPTION |
Sync Inventory | Automatically import eligible products from Cencora |
Sync Stock Levels | Keep inventory synchronised with Helm for regulatory accuracy |
Use Channel Names | Show Cencora product names on Helm order records |
Max Stock Levels | Cap the amount of visible stock per SKU if needed |
Stock Buffer | Hold back buffer units to reduce overselling of critical items |
Auto Merge Orders | Combine orders from the same institution or ordering cycle |
Order Importing Type | Set the starting date/time for importing new Cencora orders |
Final Steps
Click Save once all settings are configured
Set the channel to Is Active at the top of the screen
Your Cencora integration is now live - and you’re ready to Take the Helm
Common Issues
ISSUE | SOLUTION |
Invalid API URL | Ensure the full API URL includes the correct domain and protocol |
Invalid API Key | Confirm the key is active and issued for the correct Cencora environment |
Orders Not Importing | Check the channel status and ensure importing filters are correctly configured |
Stock Not Syncing | Verify that stock sync settings and product mappings are complete in Helm |
If you experience issues and need assistance, contact Helm Support
